Thank you for visiting our Customer Care Page.
Telephone & URGENT Contact/Action Requests:
All of our departments are open from 10AM to 2PM, Eastern
Time, Monday through Friday. All calls placed outside of those
hours or during peak call times will have the option to leave voice mail, which we check
and reply to as soon as possible in the order in which the calls are received. This time of year we experience a spike in telephone order, status, inquiry, and question-related phone calls. If you need to leave a voicemail, please very briefly provide in this order; YOUR NAME, ORDER NUMBER, TELEPHONE NUMBER, and HOME STATE along with exactly what you need and SPEAK VERY SLOWLY. We have had a number of callers complain about the lack of a call back who failed to leave a message with the above information stated clearly and slowly.
We are currently running at least 4-6 weeks behind our original estimated order ship dates on SOME items, longer on a few, and shorter than a week behind on most others. Please be patient as we are working 2 shifts daily and anticipate having all orders shipped at the original estimated date with the next couple weeks. We appreciate your business and, since most of our customers are repeat buyers, look forward to hearing from you again soon. For more information about "WHERE'S MY ORDER?" click on the FAQ link at the top of every page.