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Tidewater Workshop
Oceanville, NJ  08231
1-800-666-TIDE (8433)




 



Customer ServiceCustomer Service


Thank you for visiting our Customer Care Page.



IF YOU ARE HAVING AN ISSUE THAT REMAINS UNRESOLVED AFTER CHECKING THE "FAQ" TAB ON OUR WEBSITE OR SPEAKING WITH OUR CUSTOMER SERVICE STAFF ON THE PHONE, EMAIL US AT OUR EMERGENCY CUSTOMER CARE CENTER:

HELP@TIDEWATERWORKSHOP.COM

We only bill your order after the order has been shipped EXCEPT that custom orders, very large orders, delayed shipping orders of sale price merchandise, orders for certain clearance and/or limited-time offer SALE ITEMS MAY REQUIRE BILLING AT THE TIME THE ORDER IS PLACED and/or require a deposit. In some cases (depending upon your credit card or issuing bank) your card may be pre-authorized. If you believe your order has been billed and your order not yet shipped, PLEASE call us M-F 10am-2pm EDT. If you have a billing issue, PLEASE contact us either by phone or email to customers@tidewaterworkshop.com


Please note: Credit card charges that are disputed with the cardholder bank (chargebacks) are very expensive for everyone involved. Please do not dispute charges without contacting us first. We may be forced to pass along fees and charges incurred back to you. Please call or email us PRIOR to any charge dispute.

Questions regarding credits, refunds and other accounting issues must be addressed on the phone. Call us at 1.800.666.TIDE (8433). You call will be answered immediately or returned within 5 business days.

Online Forms:

  • To request a catalog using our online form, click here.
  • To unsubscribe from email special offers, click here.


Email. Also Orders, Cancellations and Refunds:
  • Send email to customers @ tidewaterworkshop.com (remove spaces).

    Orders cannot be placed or canceled via email. Orders can be placed online through our online store or by calling 1.800.666.TIDE (8433). Orders can only be canceled by contacting our customer service representatives during regular business hours. Voicemail and/or email cancellations are not accepted. Should you find it necessary to cancel an existing order, you will be given an order cancellation number from our representative at the time of your call. If your order has been billed prior to cancellation but not yet received by you, please allow us to track your order and process the appropriate credit. Charges disputed with your credit card company prior to receipt of a cancellation number and confirmation of the appropriate credit from Tidewater Workshop may be subject to a processing fee plus any discrepancy in the amount disputed and the correct refund owed.


Telephone & URGENT Contact/Action Requests:

All of our departments are open from 10AM to 2PM, Eastern Time, Monday through Friday. All calls placed outside of those hours or during peak call times will have the option to leave voice mail, which we check and reply to as soon as possible in the order in which the calls are received. This time of year we experience a spike in telephone order, status, inquiry, and question-related phone calls. If you need to leave a voicemail, please very briefly provide in this order; YOUR NAME, ORDER NUMBER, TELEPHONE NUMBER, and HOME STATE along with exactly what you need and SPEAK VERY SLOWLY. We have had a number of callers complain about the lack of a call back who failed to leave a message with the above information stated clearly and slowly.

We are currently running at least 4-6 weeks behind our original estimated order ship dates on SOME items, longer on a few, and shorter than a week behind on most others. Please be patient as we are working 2 shifts daily and anticipate having all orders shipped at the original estimated date with the next couple weeks. We appreciate your business and, since most of our customers are repeat buyers, look forward to hearing from you again soon. For more information about "WHERE'S MY ORDER?" click on the FAQ link at the top of every page.



For a complete listing of our customer service options and menu of frequently asked customer care issues, please click on our FAQ tab AND PLEASE BE SURE TO READ OUR PRIVACY POLICY PAGE located under the ABOUT US tab at the top of every web page.

  • To place an order: 1-800-666-TIDE (8433)
  • For Customer Service: 1-800-666-8433
  • Fax: (609) 241-8892
  • For executive offices and local callers: (609) 241-8916

Postal Mail:
  • Our postal mailing address is:Tidewater Workshop PO Box 456 Oceanville, NJ 08231
  • Orders may be addressed to that address.
  • Customer Service correspondence may be put to the attention of that department.
  • Letters to the owners of Tidewater may be put to the attention of the Caporilli Family.
Our physical address is:

Tidewater Workshop 1100 Doughty Road Pleasantville, NJ 08232
If you would like to visit us in person, please call 609-241-8916 for our current Retail hours.



And be sure to visit us on Facebook at
Tidewater Workshop's Official Facebook Page.



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Call 1-800-666-TIDE(8433) to speak with a representative
•Tidewater Workshop Home • Shipping Information • Privacy
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Tidewater Workshop
Mailing Address:
P.O. Box 456
Oceanville, NJ 08231

Physical Offices and Merchandise Returns:
11OO Doughty Road
Pleasantville, NJ 08232