Ordering Online: We recognize that many of our customers are still somewhat new to online ordering, and it is a step that does make some people nervous. We understand this, and guarantee that your online ordering experience with Tidewater Workshop will be completely safe and secure. The online store portion of our website is hosted by Yahoo! Shopping, one of the industry leaders in e-commerce.

When you move to pages that need to be secure, such as the actual order form where you'll be entering your shipping and billing information, you will see the usual indicators of a secure transaction - the 'locked' lock in the lower left corner, the 'https' instead of 'http' (the "s" means secure). Tidewater Workshop and Yahoo! guarantee that your transaction is safe and secure. In the past year, we've taken over tens of thousands of orders online, and never had a single problem.

Please also note that each and every order placed online with Tidewater Workshop is reviewed by a Customer Service Representative. If there appear to be any errors in your order, or if you include any questions in the 'comments' section of your order, you will be contacted by a Customer Service Rep to resolve any issues.

Registering in the Online Store: Our online store now offers a Registration feature. It is not necessary to register to place an order online; however, if you plan to place frequent orders, or are ordering gifts shipping to multiple addresses, registering will make the multiple order process quicker and easier. Your information (excluding any credit card information) will be stored under a user name you select, and a password you select. This feature also allows you to save shopping carts, so you may return and finish your order later. If you would like to register, you will be offered the opportunity to do so (or to sign in, if you are already registered) from the Shopping Cart page of the online store. Please note that this Registration feature is only for the purposes of placing multiple or frequent offers, and is not intended to be used as a 'sign up' for sales and special offer notifications. Please also note that as this is a Yahoo! Store feature, in order to register in the Tidewater Workshop online store, you will be registering with Yahoo. Please read all of the Yahoo terms on the registration page before registering.

Other Options for Placing an Order:In addition to ordering online, you may also place your order by phone at 1-800-666-TIDE(8433) during the hours of 8AM-4:30PM, Monday through Friday, EST. You may also use our fax order form, and fax your order to us at (609) 241-8892. Orders may be emailed to us at customers@tidewaterworkshop.com, or sent via postal mail to: Tidewater Workshop, PO Box 456, Oceanville, NJ 08231. If you would prefer to send your order via a different carrier, such as FedEx, please use our street address: Tidewater Workshop, 1 North New York Road, Suite F, Galloway, NJ 08205.

Online Special Offers vs. Catalog Special Offers: We offer a variety of specials to our customers, including free items with qualifying purchases. Because many of these specials involve a considerable discount, we must limit customers to taking advantage of either the Online Special Offers or the Catalog Special Offers- you may not use both. In order to redeem catalog special offers online, you must have your print catalog in front of you- you will be asked for your catalog code on the order form. Catalog discounts will be deducted after your order has been submitted and will not be reflected on the online order form. Occasionally, the catalog special offers and website special offers will overlap. It is up to the customer's discretion to decide which offers they would rather use- Online or Catalog.
Please note: Our ordering system will allow you to break these rules; however, every online order is reviewed by a Customer Service Specialist. If you request conflicting offers, you will be contacted by phone to resolve the problem and prevent any delay in processing your order.

Shipping Charges:Orders shipping to areas outside the contiguous United States (ie, Alaska, Hawaii, Puerto Rico) will be subject to additional shipping charges. For the exact shipping charges to areas outside of the 48 contiguous United States, please call 1-800-666-8433.

Order Status: We currently do not offer the option of checking your order status online. To check the status of your order, please call our Customer Service department at (609) 241-8916. Our Customer Service Specialists will be happy to track your package for you, or, if you prefer, provide you with your UPS tracking number. We apologize for any inconvenience caused by the Yahoo! default message that states you can track your order online. This feature will be available in the future but currently is not.

Requesting a Catalog: To request a catalog, please use our online request form. When filling out this form, you will be asked several questions about your privacy preferences. Please take a moment to answer these questions, as they tell us your mailing and privacy preferences. If you are having trouble with this form, you may also send a catalog request to Customers@tidewaterworkshop.com or call 1-800-666-TIDE (8433).

Privacy Policy: Our entire Privacy Policy is stated on our Privacy page. On that page, you may also specify your marketing preferences. Occasionally, Tidewater Workshop may share your postal address with other carefully screened, prestigious companies. Under no circumstances will Tidewater Workshop share your email address with any other company unless you expressly give us permission to do so. Any email that Tidewater Workshop sends will be sales and specials notification, and at this time we do not send any email at all. If you have added your email address to the seconds sale notification list or the newsletter list, you will only receive notification of seconds sales or newsletters; you will not receive any other email. This site does not use cookies or collect any personal information about visitors, aside from any information you may submit yourself via catalog request or order. At no time and under any circumstances will Tidewater Workshop release your phone number for any use other than to contact you about an order if need be.

Contacting Tidewater: The best way to get in touch with us is still by telephone. Our Customer Service department is available M-F, 8AM - 4:30PM, Eastern Time. All of the methods by which you can contact Tidewater are listed on our Customer Service page. Please understand that all of our correspondence is answered in the order in which it is received, and every effort will be made to answer your correspondence in a timely fashion.