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Tidewater Workshop
Oceanville, NJ  08231
1-800-666-TIDE (8433)




 



Customer FeedbackCustomer Feedback


From: J. Mackenzie
Rating: Excellent
Comments: No problems with my order from Tidewater Workshop. Really nice bench.


From: R. Reznick
Rating: Good
Comments: I do not have any complaints about my order. Tidewater Workshop sent the bench in a timely manner and it went together without any problems.


From: B. Nichols
Rating: Good
Comments: My only complaint is that I had trouble using my coupon code online so it wasn't a smooth order process, but a sales rep called me and I was able to get the discount anyway, and she was very nice. The furniture is a good value for the price.


From: E. Beyer
Rating: Excellent
Comments: I ordered from them a long time ago and was extremely pleased with the service and product. My current order was handled promptly and easily...and I have no doubt that the product will again be of outstanding quality. It is a pleasure to do business with them.


From: T. Daniel
Rating: Good
Comments: I am looking forward to receiving my order in March. Appreciate the option to ship at a later date.


From: J. Jones
Rating: Good
Comments: Tidewater makes a quality product at a reasonable price. When I reported a small missing part, it was sent to me immediately


From: R. Olivera
Rating: Good
Comments: Everything is fine so far. Had to contact them by phone to have my total adjusted. Excellent customer service. Will not receive the product until march. (my choice). So can't comment on delivery etc.


From: Freedom Fellowship Church
Rating: Excellent
Comments: So far all of my concerns and questions have been handeled by great staff. I look foward to receiving my products.


From: J. Greco
Rating: Good
Comments: I have not recieved the bench yet, but I was satisfied with the experience so far.


From: J. Lang
Rating: OK
Comments: Took longer than I anticipated, but quality was good. Perhaps more updates via e-mail (such as when it gets shipped, etc) would be helpful.


From: K. Williams
Rating: Excellent
Comments: We did get caught in Christmas rush delays, but phone calls with Tidewater managed our expectations effectively so that we were not troubled by the delay.


From: Mr. & Mrs. C. Manganelli
Rating: Good
Comments: Shopping experience with Tidewater is a pleasant experience!


From: N. RAINEY
Rating: Good
Comments: The only reason I didn't use the "excellent" rating is because of my confusion between what I was offered via email and what it appeared I was offered once I got online to actually place the order. I feared another "bait and switch" tactic was being used (I have run into quite a few lately) and felt quite defensive, only to have my fears allayed by your prompt reply to my concerns. I look forward to receiving my order soon. THANKS, once again!


From: E. Kriner-Kirby
Rating: Excellent
Comments: This is the second order I have placed to Tidewater in the past year and have been very satisfied both times. Although cedar outdoor furniture can be beyond your price range at times (not that it isn't worth it), the special offers are so appreciated; both benches purchased are being placed in a Hospice Memorial Garden who's committee works on a shoestring budget. I look forward to receiving your catalog and making future purchases, thank you.


From: L. Babcock
Rating: Excellent
Comments: Not only did I receive the merchandise much sooner than I expected, they even called me to make sure that they had included a free gift (garden tote bag) with the product. They had - and I was thrilled to have that personal touch! I will definitely order from them again.


From: J. Panepinto
Rating: Good
Comments: On-line order tracking would have been a convenience, but I called with regard to shipment and they were more than helpful. I placed three orders on 12/9 and was told they would probably ship on 12/23. Since there is no on-line tracking available, I'm unable to verify. Will need to call again. They have quality products, however and I would return to shop. Very nice web site as well.


From: J. Kiser
Rating: OK
Comments: Door mat arrived cracked. When I called to report the damage it was handled very professionally. I was told a replacement would be sent out in a week or two. Thanks.


From: E. Ruga
Rating: Excellent
Comments: a great value for a well-made product. The free shipping was a plus. The package arrived well within the time they said it would.


From: D. Pesek
Rating: Excellent
Comments: I have ordered three times from Tidewater Workshop each time it has been excrellent. Keep up the good work


From: P. Schumacher
Rating: Excellent
Comments: Apparently when placing my order I failed to pick out all I was entitled to recieve. Instead of letting it slide, a young lady called the next day and informed me that I had more comming. So I completed my order and life goes on as smooth as intended. Nice people. Thanks!


From: R. Burns
Rating: Excellent
Comments: I had a need to talk to customer service and they were helpful and most of all something I find rare these days, they were courteous and their sincerity in honestly wanting to help me was evident.


From: M. Hall
Rating: Excellent
Comments: Free shipping is the factor that separates this company. This is a repeat order so evidently you are doing things very well.


From: T. Hall
Rating: Excellent
Comments: Will definitely keep buying gifts. This is recommendation enough.


From: D. Cooper
Rating: Excellent
Comments: I requested a hold on the shipping date, and my item was shipped when requested. It was received in a timely manner. This was a very good shopping experience.


From: K. McGuckin
Rating: Good
Comments: I have ordered from Tidewater before, and they were always great. Thanks!


From: D. Weaver
Rating: Excellent
Comments: I've ordered from Tidewater Workshop on several occasions and have been pleased each time


From: R. Bell
Rating: Good
Comments: Was very pleased with the merchandise I received and the ease of shopping on line was an added bonus.


From: M. Swanson
Rating: Good
Comments: This was my first order with them. So far I am pleased with their service. I have an order on delayed delivery for the Holidays. I can better rate them after this delivery.


From: J. Williams
Rating: Excellent
Comments: nice,helpful,well-informed,courteous


From: M. Mayes
Rating: OK
Comments: Tidewater takes 2 weeks to ship product. I was not aware of this. I contacted them to inquire about my order and was told that it would not be shipped until the following week. After two requests, however, they did ship the order immediately.


From: MR. & MRS. M. PATTERSON
Rating: Excellent
Comments: I HAD NEVER ORDERED ANYTHING ONLINE. MY NEWLY MARRIED DAUGHTER AND SON-IN-LAY WANTED A BENCH FOR THIER NEW HOUSSE FOR CHRISTMAS, SO I ORDERED IT FROM YOU. THE PROCESS WAS EASY AND I WAS THRILLED THAT I COULD HAVE IT DELIVERED CLOSER TO CHRISTMAS. THANK YOU SO MUCH. I HAVE ORDERED THE SAME BENCH FOR MY OTHER DAUGHTER, SO I ALREADY KNEW THE EXCELLENT QUALITY FOR THE PRICE.


From: L. D'Andrade
Rating: Good
Comments: Everything arrived okay and was packaged well for the trip.


From: J. Brandt
Rating: Excellent
Comments: The website is easy to use and the customer service people were very helpful when I called to check the status of the order.


From: F. Jarvis
Rating: Good
Comments: Not the first order.......no problems, prompt delivery.............


From: A. Peach
Rating: Excellent
Comments: The bench cushion fits perfectly, the pillows are nice, and I think the free windowsill planter is charming (I see craft potential here).


From: Asbury United Methodist church
Rating: Excellent
Comments: I had placed 1 previous order with Tidewater but not online. I will definitely use the online method again; it was even faster than phone! I judge it a very good website, not at all slow , complicated, or confusing as some I've used.


From: A. Collins
Rating: Excellent
Comments: It arrived so quickly, I'm amazed.


From: N. Black
Rating: Excellent
Comments: The order was easy to place and delivery was fast. The table looks great on our new patio, with the bench we bought from you several years ago.


From: R. Ikegami
Rating: Good
Comments: I think it would be helpful for Tidewater to list each component of a set on the customer receipt. I had misread the set description on the site and mistakenly thought that some things were included in the set; if I had seen a complete list of what I was purchasing, rather than simply "lounge chair set," I would have realized my error BEFORE I had completed the transaction and received my set. However, Tidewater was very good about explaining the mixup and even offered a reduced price on the umbrella and stand that I had thought came with the set.


From: M. Franklin
Rating: Good
Comments: When I called to cancel an order, it was graciously accepted. Website is well done


From: D. Cappotto
Rating: Good
Comments: I find Tidewater to be a good company to do business with.


From: M. Fraser
Rating: Excellent
Comments: Very good value for the money. The hardware bag was open and the hardware was scattered all through the box and the box had a hole in it. Luckily the only thing that was missing was one washer and I had one I could use. There was no label of the manufacturer on the product as was indicated on the directions. It is very nice.


From: M. Williams Lord
Rating: Excellent
Comments: they replaced a damaged table promptly sending a call tag


From: C. Mendina
Rating: Excellent
Comments: I received the order really quickly! Faster than expected!


From: M. Saylor
Rating: Good
Comments: Easy-to-use website, prompt (and cheap!) shipping, and good quality product.


From: Z. Krodman
Rating: Excellent
Comments: Tidewater Workshop was wonderful. I asked that my furniture be sent assembled, and it was delivered only 4 days after the order was placed


From: G. Wright
Rating: Good
Comments: I'm sure I'll be ordering again & letting friends know.


From: M. Cordle
Rating: Excellent
Comments: ordering was easy; descriptions and photos were great.


From: R. Emenecker
Rating: Excellent
Comments: I am so happy that I chose Tidewater Workshop for my chaise lounge. The chaise is beautiful and was delivered as promised and packaged perfectly for delivery. The one thing that sold me as a lifelong customer was the company's respond to a simple request. I was making a "gift card" for my wife because the chaise would not be ready for her birthday. I sent the company an email asking for a high resolution image of the one on their online catalog. Much to my surprise, the company actually sent me a photograph of a chaise arrangement EXACTLY AS I ORDERED IT!!!! This far exceeded my expectations.


From: B. Nilsen
Rating: Excellent
Comments: I have placed an order many times to many different addresses as gifts or for myself. Each time the order was correct, received on time and with no problems. Tidewater Workshop is to be commended for their caring service.


From: E. Betz
Rating: Excellent
Comments: I had a great experience with the ordering process. All rebates advertised online were applied correctly to my order and my order arrived well-packaged and in good condition.


From: R. Fraenkel
Rating: OK
Comments: we ordered the wrong item partly we felt because the order forms seemed confusing. there were so many specials and they were on different screens, etc. but now we have our swing and tables and we are happy!


From: D. Janetos
Rating: Excellent
Comments: An excellent product for the price. The bench was very easy to assemble and is very sturdy. I'm thinking about ordering another bench in a different length. Thanks.


From: M. Sandler
Rating: Excellent
Comments: Terrific site. Easy to use. great experience.


From: a. landry
Rating: Excellent
Comments: ordering was easy. screens were easy to follow. the web page explained everything that I needed to know.


From: E. Glass
Rating: Excellent
Comments: The site was excellent, delivery has not yet happened and will be slower than I would like, but a call to customer service was handled well and may expedite delivery somewhat.


From: S. Peachey
Rating: Good
Comments: Holes needed redrilling,lag screws did not fit. Two more parts than included in directions.Some drawing of finished producted would be useful. Otherwise it's a fine glider.


From: D. McKissic
Rating: Good
Comments: My order took longer than expected to arrive, and even though the bench was sealed in plastic, the bag containing the bolts, etc., was not shut and everything had spilled out in the box everywhere. This wasn't bad, everything was there, just a hassle looking for them all and making sure I had everything. I love the bench!!


From: R. Costello
Rating: Excellent
Comments: This is the 2nd time we've ordered from Tide Water and we are very pleased with the service and the quality of their products. Great people to buy from!


From: l. marrone
Rating: Good
Comments: Found this site to be one of the easier sites to shop at. I have already recommended to my friends that they try your site first when shopping for outdoor furniture!


From: J. Alexander
Rating: Good
Comments: Shipping was longer than orginally stated by it was fine because I wasn't in a rush. The bench is beautiful! Thank you.


From: R. Utenwoldt
Rating: Good
Comments: Delivery time was a bit long at 2 1/2 weeks but everthing arrived in perfect condition. Quality of products was better than anticipated and represented a very good value.


From: P. Vigliorolo
Rating: Good
Comments: My order came in a timely manner as promised. The only "problem" was that the shipping box was dented with a hole in it. Additionally, there was loose hardware rolling around in the box.Fortunately none of the screws, bolts, nuts,etc. found there way out through the damaged portion of the box & we were able to assemble the glider & bench without a problem.


From: S. Burkhead
Rating: Excellent
Comments: My experience with The Tidewater Workshop Online Store was great. The online coupons were very nice. The site was a little slow but it had a lot of good pictures and information. Miranda Burkead


From: E. Vaupell
Rating: Excellent
Comments: Finding Tidewater online was easy and an advantage for not having to wait over the weekend to place an order. I appreciate having the opportunity to find your advertisements in other magazines too. It is amazing how often a great company gets overlooked. I will not be overlooking this Store. Thanks for helping me to complete my garedn oasis with your products.


From: L. Schacht
Rating: Excellent
Comments: The packaging was excellent, which eliminated any problems in transportion. Ordering was easy. Items arrived on time and promised. Quality of the product was very good. Price was excellent. I'm thoroughly pleased. Thanks!


From: M. DiGiorgio
Rating: Excellent
Comments: Our furniture came within a week. The quality is great. You really get value for your money.


From: M. Dial
Rating: Excellent
Comments: Excellent Service. The shop replied to questions with thorough answers. The product was delivered in less time than I expected. Packaging was very good. The product was outstanding - exceptional workmanship.


From: G. Monticchio
Rating: Good
Comments: Everything was fine from ordering to delivery. Now, I just have to assemble it correctly. Just kidding, it doesn't look that hard.


From: j. sethman
Rating: Excellent
Comments: Your quality of work is very good there, and the price is very reasonable. Thank you for the fine bench that my wife and i purchased.


From: M. Fish
Rating: Excellent
Comments: very pleasant transaction, good price, arrived in timely fashion,good product, too.


From: L. Heckelman
Rating: Excellent
Comments: I messed up on the ordering and needed to make some corrections, sent an email and followed up with phone call next a.m.; customer service was right on the ball and got my order straightened out with no problem or delay.


From: K. Young
Rating: OK
Comments: Ordered a bench and had it sent for Christmas to relatives. I assumed that the bench was assembled, as there was no mention in the mail piece from which I ordered that the bench was in pieces! Found out later that the recipients had to assemble the bench after they received it. Not exactly my idea of a welcomed process at Christmas time!


From: C. Hoffman
Rating: Excellent
Comments: I'm very late in sending this evaluation but hope it can still be used for ratings. I was exceptionally pleased with my Tidewater experience. The price was great, it was a gift and arrived when i asked, and the product is as advertised and looks smashing on my mother's deck. I will certainly order from you again.


From: G. Collins
Rating: Excellent
Comments: It was extremely easy using the online order forms. We had no problems at all and look forward to delivery of our benches! Great pricing too! Thanks for being there. Keep up the good work.


From: R. Moccia
Rating: Good
Comments: The price was excellent....


From: J. Johnson
Rating: Good
Comments: No problems at all. Everything went according to plan. I'll definitely order online again. Thanks for asking.


From: K. Schwarzman
Rating: Good
Comments: Much to my surprise, I received my order in less than 2 weeks. I also received a timely response to my emailed question regarding ordering from this company. I have yet to open the box containing my merchandise. Hopefully, they product will be as good as their customer service. Time will tell!


From: D. Mueller
Rating: Excellent
Comments: There was a coupon application problem and tidewater fixed it immediately. I did tell them they did a good job. The merchandise is not due yet for me to respond to shipping.


From: V. Ballard
Rating: Good
Comments: I was very pleased with the ease of ordering one of your products. Because it is a Christmas gift, I hope you will check back with me later for a rating on the condition of the bench once it is out of the box! Thnaks and Happy Holidays, Victoria Ballard


From: C. Micheletti
Rating: Excellent
Comments: Good ordering experience and shipped when I asked them to.


From: B. Faler
Rating: Excellent
Comments: The merchandise was delivered right on time - as I noted in my order. I am pleased with online ordering from Tidewater Workshop. I will recommend them to all my friends & family. The bench & table were exceptionaly nice, as I expected it to be.


From: S. Edmiston
Rating: Good
Comments: I ordered two pieces and only one went through but customer service was very helpful. Delivery was good. Overall, very good.


From: H. Newman
Rating: Excellent
Comments: A great value and good service.


From: p. winkelmayer
Rating: Good
Comments: I had absolutely no problems except for carrying the box into the house!!! Thanks for offering such a good bargain and expediting it so well!


From: K. Cookingham
Rating: Good
Comments: Very easy to assemble. Great looking benches!


From: P. Arnold
Rating: Excellent
Comments: This order was filled to my complete satisfaction in under 3 weeks. Great service and close attention to my needs. This is my second order. My first order (August 2001) required two replacement parts which were delivered promptly and to my satisfaction. I plan to be a loyal and frequent customer. Thank you Tidewater Workshop. Paul H Arnold


From: C. Kelly
Rating: Excellent
Comments: Tidewater shipped the product on time; it arrived on time. This is the 4 order from this company and we are very happy to do business with them.


From: R. Frehs
Rating: Excellent
Comments: Online ordering from your site was very easy. You could improve it by sending an email to the customer when the product is shipped out along with the carrier's control number. The customer can then track the shipment and know what day to expect delivery. Richard Frehs


From: M. Sanderlin
Rating: Excellent
Comments: wonderful merchandise and great specials and very easy to order online.


From: P. Christopher
Rating: Good
Comments: No complaints. Arrived pretty quickly.


From: J. Knight
Rating: Excellent
Comments: Everything went smoothly. My order was for a gift to be shipped to another address, and it arrived in timely fashion. An interim inquiry on my part was answered promptly.


From: J. Mazzoni
Rating: Excellent
Comments: I'VE ENJOYED DEALING WITH THE TIDEWATER WORKSHOP BOTH ONLINE AND VIA PHONE ORDERS. THEIR PRODUCTS HAVE HELD UP WELL AND ARE VERY REASONABLY PRICED. I HIGHLY RECOMMEND THEM.


From: C. Capper
Rating: Excellent
Comments: I received my confirmation on the next business day and my order arrived in just a of couple days---excellent service.


From: M. Squeo
Rating: Excellent
Comments: I ordered several products then followed up with a request that, if possible, they rush the order in time for a graduation party. They did it. No questions asked. No problems. Just great service. In addition, they replied to my emails very quickly. I have already given their catalog to two friends.


From: R. Sechler
Rating: Good
Comments: Just received my swing yesterday. Have not fully inspected it, but things look good. Will know more how I like it once I stain it and put it up. Thanks.


From: H. A. Zionts
Rating: Excellent
Comments: I purchased a classic 4' cedar bench. The order was placed on May 24th; delivery was on June 15th. Not bad. Assembly was minimal and the bench is very attractive... exactly as advertised. I think this bench is an excellent value and I would recommend Tidewater to friends, neighbors and relatives.







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Call 1-800-666-TIDE(8433) to speak with a representative
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Tidewater Workshop
Mailing Address:
P.O. Box 456
Oceanville, NJ 08231

Physical Offices and Merchandise Returns:
1100 Doughty Road
Pleasantville, NJ 08232