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Tidewater Workshop
Oceanville, NJ  08231
1-800-666-TIDE (8433)




 



Shipping Information:


Shipping Information:
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Please note:
UPS and FedEx have increased their rates for packages larger than 48" and most of what we sell is 48" or larger on one side. Tidewater Workshop has absorbed most of these costs but there is almost nothing we can do with respect to shipping costs going to zip codes 50000 and greater. That said, we have re-priced most of our furniture so that the net cost for most items no matter where we are shipping is at or less than we charged in 1991. Please keep that in mind when you press the order button and see the shipping cost. Please look at the TOTAL price and decide if you are willing to pay, hypothetically, $125 for a Monet Rocking Chair even though the product cost is $50 and the shipping is $75.

Tidewater Workshop typically ships MOST items in 3-4 weeks. PLEASE BE ADVISED WE MAY BE TAKING 3-4 WEEKS LONGER THAN THE STATED SHIPPING TIME FOR MANY OF OUR POPULAR ITEMS. If your order has the online order prefix of 660-9, 670-9, 680-9, 690-9, or 700-790, or a phone/mail prefix of 270-308, please note that your order is in queue and has either shipped or is being prepared to ship.

Please be aware that we are re-building Tidewater Workshop customer service from the ground up as we adapt to the migration form mostly phone/mail orders to a greater number of internet and affiliate sales/orders. We are creating infrastructure to provide timely tracking and shipping information but we are not there yet. We have had some difficulty with this transition but please be patient as we should have everything in place shortly.

If you have been given multiple shipping dates due to a processing error, please note that we have prioritized these orders and anticipate have them 100% shipped by the week after the expiration date shown at the upper right hand corner of this website. If it appears you may have to wait longer than 6 weeks for your order, you should receive a mailed postcard in which you can accept the revised shipping date or cancel the order.

Some items, including sale items or items that are part of large orders, can take a little longer. During some months, and especially the weeks after January 1st, it may take up to 6 weeks for delivery of some items. Because of this, our staff sometimes has difficulty keeping up with the volume of phone calls and emails regarding status. Please be patient. We refuse to hire inexperienced staff to help with the brief spike in contact because the service you would receive would be less than if you waited for a return call or email. Please note that we answer the phones M-F (except business holidays) from 10-2 EDT. We have, as of February 1st, 2014, added additional staff between 10 and 2 Monday through Friday so if you need to reach us, these are the best hours.In the unlikely event you do not reach our office staff on your first try, please rest assured that your call will be returned or handled in the order in which it was received.

The majority of this shipping information pertains to orders being shipped to destinations within the 48 contiguous United States. Other areas in the US but outside the contiguous US; Alaska, Hawaii and Puerto Rico are subject to additional shipping charges, and orders shipping to these areas may be sent via a different service than ground service. If you would like your order shipped to one of these "exception" areas, please contact customer service via phone or email to discuss your options and the actual costs that will be associated. Thank you.

If you are looking for information regarding the shipment of an existing Tidewater Workshop order, please click on the "FAQ" tab at the top of every page on our website and click on "Where's my order?"


Method of Shipment:
We ship all of our furniture 'knocked-down' in about four easy-to-assemble parts. For example, the shipment of a 4' Bench would consist of the two arm/leg sections, the back and the seat. Most products are shipped in individual boxes, so a multiple product or collection order will most likely arrive in multiple boxes. For more information on the assembly of our furniture and a list of which items will require assembly, please see our Assembly page.

We now also offer Door-to-Door delivery to customers who live in our region and meet a minimum order total of $2000. For more information on Door-to-Door delivery, please click here.

Cost of Shipment:
Orders shipping to Alaska, Hawaii, Puerto Rico and other areas outside of the contiguous United States will be subject to shipping charges. These charges will be the actual charges levied by the shipping company, and will not be in any way inflated by Tidewater Workshop.

How can we offer inexpensive shipping?
The answer is simple- we have such a high satisfaction rate with our furniture, we receive only a handful of returns! Most furniture companies will build the cost of returns into their initial shipping charge, so they can offer free returns. That's nice and all, but what about the people who don't make returns, but still paid an exorbitant shipping cost? Here at Tidewater, we go to great lengths to ensure that you will be satisfied with your order, and since 99% of our customers are, we are happy to offer discounted shipping. If you find that you do wish to return your furniture for a refund, however, you must pay the return shipping cost. Exchanges and replacements, of course, are always free. Click here to skip down to our return policy, at the bottom of this page.


Shipping Time:
Our current shipping time is listed under each item in our online store.
"Shipping time," or "availability" (as it is listed in the online store), is the amount of time between the moment you place your order and the moment the order leaves our shop, and does not include travel time from our location in New Jersey to your delivery location.
PLEASE BE ADVISED THAT WE ARE CURRENTLY RUNNING ABOOUT 4-6 WEEKS BEHIND THE STATED SHIPPING TIMES FOR OUR MOST POPULAR ITEMS.

Please keep in mind that we are an actual furniture company, not just an internet 'virtual-store,' and all of our items are made to order. For discounted shipping, items are grouped into as few shipments as possible, so backordered items may affect overall order shipping time.

Area of Shipment:
Our primary area of shipment is the contiguous United States.Orders shipping to New Jersey require addition of 7% sales tax. While we can ship to areas outside of the contiguous United States (Alaska, Hawaii, Puerto Rico), these areas will incur additional shipping charges above our flat-rate shipping charge. For exact charges on shipping to these areas, please contact Customer Service. If you live outside of our delivery area and would like to purchase our furniture, we suggest securing a third party within the contiguous US that can receive the delivery from us, and then ship it on to you.


Inquiries about orders already placed:
PLEASE DO NOT EMAIL US REGARDING THE SHIPPING STATUS, TRACKING INFORMATION, OR OTHER ORDER SHIPMENT-RELATED INQUIRIES. WE HAVE PHONE OPERATORS TRAINED AND READY TO HANDLE SHIPPING QUESTIONS BUT THE WIDE VARIETY AND INDIVIDUAL NATURE OF EMAILS MAKE IT IMPOSSIBLE FOR US TO ANSWER THEM IN A TIMELY AND ACCURATE MANNER.

We understand what it's like to order through the mail and how sometimes it can be frustrating to wait for your package to arrive, we really do! Should the delivery time of your order exceed the times listed on our website or provided by our order entry department at the time of your order, please call customer service at (609) 241-8916. We will be more than happy to track it. Please keep in mind that if you order a number of items, they may ship on different days and in different packages, but please be assured we do our best to get them all to you at around the same time.


To inquire about the whereabouts of your order, please call Customer Service at (609) 241-8916 between the hours of 10:00 AM and 2:00 PM, Eastern Daylight Time, Monday through Friday, or fax us 24 hours a day, 7 days a week at (609) 241-8892. We'll be glad to track your package for you or provide you with your tracking number to monitor the shipping status yourself.

Please note that custom orders, very large orders, orders for certain clearance and/or limited-time offer sale items may require billing at the time the order is placed and/or require a deposit. Please give us a call or fax if you have any billing/shipping related questions.

Holding Shipment:
If, for any reason, you require that your shipment be held until a certain date, for example, you think you will be out of town when your furniture is scheduled to arrive, and can't make arrangements to receive it, please let us know and we will be more than happy to hold the shipment until it's a convenient time for you to receive it.

Expediting Shipment:
Unfortunately we cannot offer 'rush' shipping on our products, as they are built to order.
Our standard shipping time is about two weeks from the time your order is placed, plus travel time from New Jersey to your destination.(Actual shipping times may vary, depending on the season and the products being ordered, so be sure to note the availability under each item in our online store.) We appreciate your patience and understanding.

If your order has been damaged in shipping:
IT IS THE CUSTOMER'S RESPONSIBILITY TO NOTE ANY DAMAGE TO THE PACKAGES TO THE FREIGHT AND/OR SHIPPING COMPANY AT THE TIME THE ORDER IS DELIVERED. IF YOU ARE NOT AT HOME AT THE TIME OF DELIVERY AND FIND THAT YOUR PACKAGE(S) HAVE BEEN DELIVERED AND THERE IS VISIBLE DAMAGE, PLEASE CONTACT THE SHIPPING COMPANY AT THE NUMBER LISTED ON YOUR PACKING SLIP OR THE LOCAL UPS/FEDEX HUB. Tidewater Workshop is not responsible for any claim in whole or in part if the customer does not note the damage to the delivery company at the time of delivery. We have been manufacturing, packaging, and shipping the same stuff since 1991. Our furniture has met and passed every test devised by the shipping companies, so it is not "insufficiently packaged" or otherwise our fault if the shipping company damages our furniture on its way to you but we will help you resolve the problem.

This does not happen often, but unfortunately, sometimes a package can get damaged in shipping. If this happens, there are a couple things we can do if you have first contacted the shipping company and alerted them that there was damage at the time of delivery. We can replace individual components, like a seat, or leg, or so forth. Or, depending on the damage, we can replace the entire piece of furniture. Simply let us know which course of action you would like to take. If you would like a replacement piece, please specify which piece it is and we will send it out to you at absolutely no charge. If you would like an entire piece of furniture replaced, please contact us, and we will arrange for pick up of the furniture, and send new ones out right away. If you need new hardware, assembly instructions, or wooden plugs, we will be happy to send these out to you as well, at no charge.


To obtain a return authorization number, arrange for pick-up, or request replacement parts or hardware, please call the Customer Service department at (609) 241-8916, Monday through Friday, between the hours of 8AM and 4:30PM, Eastern Daylight Time.

Return Policy:

PLEASE TAKE NOTE. WE DO NOT PAY FOR RETURN SHIPPING OF ANY ORDER REGARDLESS OF THE CIRCUMSTANCE. THIS IS COMPANY POLICY AND NO STAFF MEMBER IS AUTHORIZED TO OFFER TO PAY FOR RETURN SHIPPING..

As craftsmen, we pride ourselves on satisfying every customer possible. If you do find it necessary to return an item for any reason, please call the customer service department at (800)-666-8433 for a return authorization number. Items being returned for refund must be sent back to us within 30 days of their delivery date. All of our items are shipped to customers at a below-rate shipping charge, or with no shipping charge at all, but any customer making a return for refund must pay the actual return shipment cost to UPS, Federal Express, DHL, the US Post Office or whichever carrier they use to ship the order back to us. Tidewater Workshop white glove return service which includes call tag, Tidewater Workshop vehicle and service costs is available for $100 per item retrieved.

Tidewater Workshop stands behind our work. If you have received your items and have not made a claim with the delivery company (UPS, FedEx, or other) for damages upon receipt, Tidewater Workshop and you agree that the furniture has been received in "Good Condition". If you decide to return the furniture for any reason after that, you become the shipper and are 100% responsible for getting the furniture back to us in its original, undamaged, un-weathered, un-altered, and in every way un-changed from the way we shipped it to you and the way you received it. As such all furniture received back by Tidewater Workshop will be inspected, photographed and accepted or refused by our returns department. If your furniture is refused for any reason, you can: 1.) retrieve the merchandise from us at your expense, 2.) request that Tidewater Workshop keep the merchandise with no credit due back to you. Also please note: Tidewater Workshop ships with a minimum of packaging materials and in boxes designed for one-way travel. Should you need to return an item that has been shipped to you in a box or delivered to you without a box, it is YOUR responsibility to make sure that the furniture has been placed in a NEW box with NEW packaging material to make sure that the furniture arrives back to us in its original condition.

Other Important Restrictions on Returns:

Any item returned without an authorization number or shipped COD will be refused and sent back to the customer at the customer's expense.

Damaged (as defined above), weathered, treated (painted, stained, waxed, finished or in any other way changed by fluid, abrasives or blunt/sharp objects), or otherwise altered furniture will be refused and returned to the customer at the customer's expense.

Items refused for delivery by the customer without prior notification to Tidewater will be subject to a 15% restocking fee subtracted from the Tidewater Workshop merchandise credit and the customer will forfeit their paid shipping charges.

Personalized or custom items are not returnable.

Customers requesting/accepting full or partially assembled furniture delivery by Tidewater Workshop truck and not third party carrier (such as UPS) waive the 30 day money back guarantee and are eligible for Tidewater Workshop credit only should a return issue arise within the first 30 days.



For more information, please see our Frequently Asked Questions page.

If you question has not been answered, you may send us email at customers@tidewaterworkshop.com, or call us at (609) 241-8916.



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Call 1-800-666-TIDE(8433) to speak with a representative
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Tidewater Workshop
Mailing Address:
P.O. Box 456
Oceanville, NJ 08231

Physical Offices and Merchandise Returns:
1100 Doughty Road
Pleasantville, NJ 08232