Tidewater Workshop accepts
American Express, Discover
Card, Visa and Mastercard.
Oceanville, NJ 08231
If you need shipping information ASAP, please email our emergency customer service center HELP@TIDEWATERWORKSHOP.COM
PLEASE BE ADVISED WE MAY BE TAKING 3-4 WEEKS LONGER THAN THE STATED SHIPPING TIME FOR MANY OF OUR POPULAR ITEMS. If your order has the online order prefix of 660-9, 670-9, 680-9, 690-9, or 700-790, or a phone/mail prefix of 270-308, please note that your order is in queue and has either shipped or is being prepared to ship.
majority of this shipping information pertains to orders being shipped
to destinations within the 48 contiguous United States. Other areas
in the US but outside the contiguous US; Alaska, Hawaii and Puerto
Rico are subject to additional shipping charges, and orders shipping
to these areas may be sent via a different service than ground service.
If you would like your order shipped to one of these "exception"
areas, please contact customer service via phone or email to discuss
your options and the actual costs that will be associated. Thank
If you are looking for information regarding the shipment of an existing Tidewater Workshop order, please click on the "FAQ" tab at the top of every page on our website and click on "Where's my order?"
Method of Shipment:
We ship all of our furniture 'knocked-down' in about
four easy-to-assemble parts. For example, the shipment of a 4' Bench
would consist of the two arm/leg sections, the back and the seat.
Most products are shipped in individual boxes, so a multiple product
or collection order will most likely arrive in multiple boxes. For
more information on the assembly of our furniture and a list of
which items will require assembly, please see our Assembly
We now also offer Door-to-Door delivery to customers who live in
our region and meet a minimum order total of $2000. For more information
on Door-to-Door delivery,
please click here.
Cost of Shipment:
Our "Shipping" charge is really a "Shipping & Handling" charge. Unlike most companies who manufacture and sell direct to customers, we do NOT make money on shipping. We subsidize shipping costs. If we are charging for Shipping & Handling, please do not ask us to discount it or waive it. We have it built into our prices and if we take it out, we will likely lose money on your order. We appreciate your cooperation and consideration.
Orders shipping to Alaska, Hawaii, Puerto Rico and other areas outside
of the contiguous United States will be subject to shipping charges.
These charges will be the actual charges levied by the shipping
company, and will not be in any way inflated by Tidewater Workshop.
How can we offer inexpensive shipping? The answer is simple-
we have such a high satisfaction rate with our furniture, we receive
only a handful of returns! Most furniture companies will build the
cost of returns into their initial shipping charge, so they can
offer free returns. That's nice and all, but what about the people
who don't make returns, but still paid an exorbitant shipping cost?
Here at Tidewater, we go to great lengths to ensure that you will
be satisfied with your order, and since 99% of our customers are,
we are happy to offer discounted shipping. If you
find that you do wish to return your furniture for a refund, however,
you must pay the return shipping cost. Exchanges
and replacements, of course, are always free. Click here to skip down to our return policy, at the bottom of
Our current shipping time is listed
under each item in our online store.
time," or "availability" (as it is listed in the online store),
is the amount of time between the moment you place your order and
the moment the order leaves our shop, and does not include travel
time from our location in New Jersey to your delivery location.
PLEASE BE ADVISED THAT WE ARE CURRENTLY RUNNING ABOOUT 4-6 WEEKS BEHIND THE STATED SHIPPING TIMES FOR OUR MOST POPULAR ITEMS.
Please keep in mind that we are an actual furniture company, not
just an internet 'virtual-store,' and all of our items are made
to order. For discounted shipping, items are grouped into as few shipments
as possible, so backordered items may affect overall order shipping
Area of Shipment:
primary area of shipment is the contiguous United States.Orders
shipping to New Jersey require addition of 6.625% sales tax. While we
can ship to areas outside of the contiguous United States (Alaska,
Hawaii, Puerto Rico), these areas will incur additional shipping
charges above our flat-rate shipping charge. For exact charges
on shipping to these areas, please contact Customer Service. If
you live outside of our delivery area and would like to purchase
our furniture, we suggest securing a third party within the contiguous
US that can receive the delivery from us, and then ship it on to
Inquiries about orders already placed:
PLEASE DO NOT EMAIL US REGARDING THE SHIPPING STATUS, TRACKING INFORMATION, OR OTHER ORDER SHIPMENT-RELATED INQUIRIES. WE HAVE PHONE OPERATORS TRAINED AND READY TO HANDLE SHIPPING QUESTIONS BUT THE WIDE VARIETY AND INDIVIDUAL NATURE OF EMAILS MAKE IT IMPOSSIBLE FOR US TO ANSWER THEM IN A TIMELY AND ACCURATE MANNER.
We understand what it's like to order through the mail
and how sometimes it can be frustrating to wait for your package
to arrive, we really do! Should the delivery time of your order
exceed the times listed on our website or provided by our order
entry department at the time of your order, please call customer
service at (609) 241-8916. We will be more than happy to track it.
Please keep in mind that if you order a number of items, they may
ship on different days and in different packages, but please be
assured we do our best to get them all to you at around the same
To inquire about the whereabouts of your order, please call Customer
Service at (609) 241-8916 between the hours of 10:00 AM and 2:00
PM, Eastern Daylight Time, Monday through Friday, or fax us 24 hours
a day, 7 days a week at (609) 241-8892. We'll be glad to track your
package for you or provide you with your tracking number to monitor
the shipping status yourself.
Please note that custom orders, very large orders, orders for certain clearance and/or limited-time offer sale items may require billing at the time the order is placed and/or require a deposit. Please give us a call or fax if you have any billing/shipping related questions.
If, for any reason, you require that your shipment be held until
a certain date, for example, you think you will be out of town when
your furniture is scheduled to arrive, and can't make arrangements
to receive it, please let us know and we will be more than happy
to hold the shipment until it's a convenient time for you to receive
Unfortunately we cannot offer 'rush' shipping on our products,
as they are built to order. Our standard shipping time is about
two weeks from the time your order is placed, plus travel time from
New Jersey to your destination.(Actual shipping
times may vary, depending on the season and the products being ordered,
so be sure to note the
availability under each item in our online store.)
We appreciate your patience and understanding.
If your order has been damaged in shipping:
IT IS THE CUSTOMER'S RESPONSIBILITY TO NOTE ANY DAMAGE TO THE PACKAGES TO THE FREIGHT AND/OR SHIPPING COMPANY AT THE TIME THE ORDER IS DELIVERED. IF YOU ARE NOT AT HOME AT THE TIME OF DELIVERY AND FIND THAT YOUR PACKAGE(S) HAVE BEEN DELIVERED AND THERE IS VISIBLE DAMAGE, PLEASE CONTACT THE SHIPPING COMPANY AT THE NUMBER LISTED ON YOUR PACKING SLIP OR THE LOCAL UPS/FEDEX HUB. Tidewater Workshop is not responsible for any claim in whole or in part if the customer does not note the damage to the delivery company at the time of delivery. We have been manufacturing, packaging, and shipping the same stuff since 1991. Our furniture has met and passed every test devised by the shipping companies, so it is not "insufficiently packaged" or otherwise our fault if the shipping company damages our furniture on its way to you but we will help you resolve the problem.
This does not happen often, but unfortunately, sometimes a package
can get damaged in shipping. If this happens, there are a couple
things we can do if you have first contacted the shipping company and alerted them that there was damage at the time of delivery. We can replace individual components, like a seat,
or leg, or so forth. Or, depending on the damage, we can replace
the entire piece of furniture. Simply let us know which course of
action you would like to take. If you would like a replacement piece,
please specify which piece it is and we will send it out to you
at absolutely no charge. If you would like an entire piece of furniture
replaced, please contact us, and we will arrange for pick up of
the furniture, and send new ones out right away. If you need new
hardware, assembly instructions, or wooden plugs, we will be happy
to send these out to you as well, at no charge.
To obtain a return authorization number, arrange for pick-up, or
request replacement parts or hardware, please call the Customer
Service department at (609) 241-8916, Monday through Friday, between
the hours of 8AM and 4:30PM, Eastern Daylight Time.
PLEASE TAKE NOTE. WE DO NOT PAY FOR RETURN SHIPPING OF ANY ORDER REGARDLESS OF THE CIRCUMSTANCE. THIS IS COMPANY POLICY AND NO STAFF MEMBER IS AUTHORIZED TO OFFER TO PAY FOR RETURN SHIPPING..
As craftsmen, we pride ourselves on satisfying every
customer possible. If you do find it necessary to return an item
for any reason, please call the customer service department at (800)-666-8433
for a return authorization number. Items being returned for a merchandise refund must be sent back to us within 30 days of their delivery date. Shipping charges are non-refundable. All of our
items are shipped to customers at a below-rate shipping charge,
or with no shipping charge at all, but any customer making
a return for refund must pay the actual return shipment cost to UPS, Federal Express, DHL, the US Post Office or whichever carrier they use to ship the order back to us. Tidewater Workshop white glove return service which includes call tag, Tidewater Workshop vehicle and service costs is available for $100 per item retrieved.
Tidewater Workshop stands behind our work. If you have received your items and have not made a claim with the delivery company (UPS, FedEx, or other) for damages upon receipt, Tidewater Workshop and you agree that the furniture has been received in "Good Condition". If you decide to return the furniture for any reason after that, you become the shipper and are 100% responsible for getting the furniture back to us in its original, undamaged, un-weathered, un-altered, and in every way un-changed from the way we shipped it to you and the way you received it. As such all furniture received back by Tidewater Workshop will be inspected, photographed and accepted or refused by our returns department. If your furniture is refused for any reason, you can: 1.) retrieve the merchandise from us at your expense, 2.) request that Tidewater Workshop keep the merchandise with no credit due back to you. Also please note: Tidewater Workshop ships with a minimum of packaging materials and in boxes designed for one-way travel. Should you need to return an item that has been shipped to you in a box or delivered to you without a box, it is YOUR responsibility to make sure that the furniture has been placed in a NEW box with NEW packaging material to make sure that the furniture arrives back to us in its original condition.
Other Important Restrictions on Returns:
Any item returned without
an authorization number or shipped COD will
be refused and sent back to the customer at the customer's expense.
Damaged (as defined above), weathered, treated (painted, stained, waxed, finished or in any other way changed by fluid, abrasives or blunt/sharp objects), or otherwise altered furniture will be refused and returned to the customer at the customer's expense.
Items refused for delivery by the
customer without prior notification to Tidewater will be subject
to a 15% restocking fee subtracted from the Tidewater Workshop merchandise credit and the customer will forfeit their paid shipping charges.
Personalized or custom items are not returnable.
Customers requesting/accepting full or partially assembled furniture delivery by Tidewater Workshop truck and not third party carrier (such as UPS) waive the 30 day money back guarantee and are eligible for Tidewater Workshop credit only should a return issue arise within the first 30 days.
For more information,
please see our Frequently Asked Questions
If you question
has not been answered, you may send us email at
or call us at (609) 241-8916.